Philadelphia Inquirer

Sep 30, 2022

A grandmother calls a mental health crisis line for help after her grandson with intellectual disabilities and a history of mental illness attacked her.

The crisis can’t be resolved over the phone. A mobile crisis unit swings into action.

Crisis counselor Cedric McNear gathers paperwork and looks up the address. His colleague Teralynn Turner reaches out to the grandmother for more information. Along with two other mental health professionals, they rush into a white van.

Their mission is to defuse a mental health crisis. They don’t have sirens or flashing lights. Unlike police, they don’t have handcuffs and guns.