Op-Ed: The first lesson of fielding 911 calls: Don’t be alarmist

Los Angeles Times

Jan. 7, 2022

Fourteen-year-old Valentina Orellana-Peralta was shopping with her mother two days before Christmas when she was killed by a stray bullet fired by police in the North Hollywood Burlington store. The question of why this tragedy happened falls not only on the officer’s action in that moment, but also on the information the police were given when they were sent to the store.

https://www.latimes.com/opinion/story/2022-01-07/911-dispatchers-police-response-burlington-shooting