New Research Suggests 911 Call Centers Lack Resources to Handle Behavioral Health Crises

Training, emergency response options, and data reporting are key areas for improvement, says Pew study

October 26, 2021
Topics: Health Care,Infrastructure,U.S. Policy & U.S. State Policy Projects: Mental Health and Justice Partnerships Read

Every year, millions of 911 calls involve a person experiencing an emergency related to a mental health or substance use disorder—situations often referred to as behavioral health crises.1 How these calls are handled can determine whether the incident ends safely, the person in crisis is arrested, or the person is connected to appropriate care.

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