Austin’s 911 Call Center Integrates Mental Health Call Crisis Diversion

JUNE 1, 2021

CrisisNow and #CrisisTalk

In the City of Austin, when a person dials 911, the call taker asks, “Are you calling for police, fire, EMS, or mental health services?” Adding mental health as an option is groundbreaking and allows people in the community to identify whether a psychiatric concern precipitated the call or is a component, says Marisa Aguilar, LPC, practice manager of Integral Care’s Expanded Mobile Crisis Outreach Team.

Austin’s 911 Call Center Integrates Mental Health Call Crisis Diversion